Refund policy
Last Updated: June 2026
Customer satisfaction is important to us.
Return Eligibility
You may request a return within 30 days of delivery if:
- The item is unused.
- The item is in its original condition.
- The item is returned in its original packaging.
- Proof of purchase is provided.
Non-Returnable Items
The following items cannot be returned:
- Personalized bracelets.
- Custom-made products.
- Gift cards (if applicable).
Unless they arrive damaged or defective.
Return Process
To start a return, contact us at:
Please include:
- Order number.
- Reason for return.
- Photos if the item is damaged or defective.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
- If the return is approved due to our error, we will cover the return shipping cost.
Refund Processing
Once we receive and inspect the returned item:
- Approved refunds will be issued to the original payment method.
- Refunds typically appear within 5–10 business days, depending on your financial institution.
Damaged or Incorrect Orders
Please contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect.